I’m hoping that BBC’s Watchdog programme, is seriously considering an investigation into Ryanair’s rogue business practices.

Ryanair’s CEO Michael O’Leary should be a top contender for its rogue trader’s gallery on BBC one’s watchdog. The company is currently withholding hundreds of thousands of pounds if not millions, in ex-passengers money who have had their flights cancelled due to COVID-19. The CAA who is responsible for enforcing the law is doing nothing to return these monies to its desperate passengers.

These cases have been in the press and highlighted by money-saving expert Martin Lewis. So today I have written to the CEO of the CAA to ask what he is intending to do to hold Ryanair to account for its actions and how he is going to tackle Ryanair in returning ex-passengers money.

As regular readers will know, I do have a vested interest in this particular case as they are holding £263 of our cancelled flight money but nevertheless, we should not I want these types of businesses in our district operating out of Southend airport.

Are you a victim of Ryanair waiting on money to be refunded?

On 31 May 2020, at 17:56, Cllr James Newport <[email protected]> wrote:Dear Richard

I am writing to you as ex customer and a Councillor of the Rochford District in which Ryanair operates from nearby Southend Airport. 

Could you please tell me and the residents in the Rochford District why Ryanair is allowed to continue to operate whilst clearly breaking the law on issuing timely refunds to passengers that have had their flights cancelled? Ryanair continues to aggressively market its business to take new bookings, but its business are nothing more than that of a rogue airline operator, with unresponsive customer services and a blatant disregard for the law.

I would appreciate a response so I may give my constituents the appropriate response to their concerns.

Yours sincerely 

Cllr James Newport
Rochford District Council

Sent from my iPad

Todays letter to CEO of the CAA

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About the author 

James Newport

Essex County Councillor for Rayleigh North, Rochford District Councillor for Downhall & Rawreth and Rayleigh Town Councillor for Sweyne.

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