Buyer Beware, Budget Airline with Budget Customer Service

I don’t jet off anywhere very often, but recently did have some flights booked to Poland for a short stay trip with the family. I must admit I booked with budget airline, Ryanair, despite their rather poor reputation on extracting every last penny for their flights, with over sized bags, pre booked seats etc etc. I told myself, follow the rules and it will be okay.

Along came Coronavirus and the wheels fell off the merry go round of life for us all. Understandably the flights were cancelled. A simple refund request was all that was required surely? Oh no, not Ryanair, jumping through hoops is what they are good at making their customers do. Long wait times to contact customer service… flight numbers that aren’t accepted, fake refund confirmations and then some vouchers shoved your way. It’s all part of the dirty tricks that Ryanair use to do anything but give you your money back.

There are laws and rules around the way that airlines should handle this sort of thing, but unfortunately Ryanair thinks it is above the law. I’m thankful to read that Martin Lewis has now stepped in to fight on behalf of consumers once again to get the regulators to look at Ryanair’s practices.

I know that when I look to rebook Ryanair will have one less customer, cheap is not necessarily cheerful in my experience.

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About the author 

James Newport

Essex County Councillor for Rayleigh North, Rochford District Councillor for Downhall & Rawreth and Rayleigh Town Councillor for Sweyne.

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